Research.Reveal.

the Beaton blog

How to measure B2B customer lifetime value and boost client retention

Understanding customer needs in B2B professional services

Inconsistent client service is killing your firm’s growth. Here’s how to fix it

Attribute definitions for the Beaton Benchmarks survey

How good leaders ensure CX success

Silhouette of a person with raised arms standing between large letters spelling 'CLIENT' at sunrise, symbolizing client success and achievement

Stop losing clients: Debrief for better CX

How beaton is putting our foot on the digital transformation pedal

Responsible use of AI in professional services

New research reveals the most effective marketing activities for professional services firms

If you want to grow revenue, start with your existing client

If you want to grow your revenue, start with your existing clients

10 things I wish I knew before I started my key account management program