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  • About
    • Our firm
    • Our team
    • Our alliances
  • Industries
    • Accounting and management consulting firms
    • Built and natural environment consulting firms
    • IP specialist and patent attorney firms
    • Law firms
    • Other industries
  • Services
    • RESEARCH
    •      Competitor benchmarking
    •      Brand health
    •      Client feedback
    •      Market research
    • CONSULTING
    •      Business development
    •      CX transformation
    •      Strategy
    •      Pricing
  • Products
    • Beaton Benchmarks
    • Beaton Debrief
    • Client Choice Awards
    • Key account management
    • BD training workshops
  • Insights
    • Blog
    • Case studies
    • Reports and whitepapers
    • GUIDES
    •      NPS Tracking
    •      Benchmarking Guide

Research.Reveal.

the Beaton blog

View allNewsBrand HealthBusiness DevelopmentClient FeedbackCompetitor BenchmarkingCX TransformationMarket ResearchNPS TrackingPricingQ&A InterviewsStrategy
How beaton is putting our foot on the digital transformation pedal

Responsible use of AI in professional services

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Magnifying glass looks over a blurry sunset on a lake

New research reveals the most effective marketing activities for professional services firms

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If you want to grow revenue, start with your existing client

If you want to grow your revenue, start with your existing clients

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10 things I wish I knew before I started my key account management program

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Image showing whiteboard with the word "BRAND" in middle and mindmap of related words

Is your brand promise relevant to your clients and people?

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Photo of a series of shirts with blue ties, one shirt with a red tie at the front

How to become a trusted advisor

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Woman wearing square glasses and red blazer scratches her head looking confused

The warning signs that you’re losing clients’ trust – and how to win it back

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Two hands shake hands with a sunset behind them

Building trust and authenticity in professional services

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Protecting research integrity alongside research sponsorship

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Pink piggybank sits on tops of budget planning papers against blue office background

Consistently boost profitability through cost consciousness

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Four key trends in professional services 2024-25

Four key trends shaping professional services firms in 2024-25

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Magnifying glass being held by a hand over a financial report or chart

Report on value of benchmarking for professional services firms

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For professionals sit on chairs facing camera, while holding speech bubble icons in front of their faces

The advantages of verbatim comments in benchmarking research

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A road stretches out through empty landscape to a sun setting on the horizon

Why benchmarking over time beats a one-off report

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Man with binoculars peers through window between blinds showing prospecting clients

Who’s prospecting your clients?

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Dark background with two strands of light coming from opposite ends of the picture, one is red and one is blue, they meet head to head in the middle

Maximising your benchmarking results: head-to-head analysis

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Three professional people sit in an office with window behind them smiling and chatting in a relaxed coffee table setting

Updates to Beaton Benchmarks – how the changes improve your reports

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Three hands with thumbs up in close up

Why HR should care about external customer feedback

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Insights from 20 years of professional services research

Insights from 20 years of professional services research

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The profit growth formula all professional services firms need

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Computer screen showing online dashboard of Beaton Debrief

This online dashboard collects customer feedback data and organises it for you

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Woman wearing glasses and casual clothing smiles at computer

How firms are monitoring customer loyalty with NPS tracking

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Photo showing hand painting on a white page - circular diagram illustrating continuous feedback process

Building a culture of continuous improvement through feedback

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NPS survey tool offers a reliable system to collect customer feedback

Survey tool offers a reliable system to collect customer feedback

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Pink piggybank wearing glasses sites next to calculator

How to raise prices for services (without losing clients)

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Assortment of tools including spanner, compass, stanley knife and measuring table spread across pages of graphs and maps

The top 20 reasons to use NPS tracking tools

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Red pencil sticks out in a row of beige pencils

How to use customer feedback for competitive advantage

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When to use NPS surveys and where they fall short

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Small child dressed in suit measures his own height on a wall scale

The importance of measuring client feedback in business

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Stop losing clients with Beaton Client Debrief

Stop losing clients with Beaton Debrief client feedback

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Introducing Beaton Debrief, our online client survey tool​

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Will AI take my job in professional services?

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Cross-selling services: The hidden gem to boost your sales

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Do brands matter to clients of professional services firms?

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Hand holds out a compass checking direction, in the background is a cliff before the ocean

Professional ethics: the defining hallmark of professional services

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Two men in hard hats examine a large solar panel in an outdoor field

Why consulting engineering firms should care more about client experience

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Hands holding up a page of charts and graphs, pointing with a pencil at one chart

Types of Net Promoter Score surveys and why the difference matters

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How competitive is your pricing?

How competitive is your pricing?

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Client Choice Awards 2023 winners revealed

Client Choice Awards 2023 winners revealed

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Competitive benchmarking in professional services - 20 years of insights

Competitive benchmarking in professional services – 20 years of insights

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What’s the key to client loyalty? Diagnose their dissatisfaction

What’s the key to client loyalty? Diagnose their dissatisfaction

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Complex work represented by hands solving a rubbix cube

Is your firm known for complex or routine work? It pays to find out

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How client feedback determines winners of the client choice awards

How client feedback determines winners of Client Choice Awards

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What’s in a name? Business development and branding start here

What’s in a name? Business development and branding start here

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Six professional services trends to watch in 2023 – Part two

Six professional services trends to watch in 2023 – Part two

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Six professional services trends to watch in 2023 – Part one

Six professional services trends to watch in 2023 – Part one

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New market research highlights what women (clients) want

New market research highlights what women (clients) want

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Client loyalty in 2023: what can firms control?

Client loyalty in 2023: what can firms control?

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What is CX and why does it matter

What is CX and why does it matter?

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How CX can help you win the war for talent

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Report evidences ‘single most powerful and sustainable market differentiator for your firm’

CX report finds ‘single most powerful and sustainable market differentiator for your firm’

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Measuring success: why you need external feedback

Measuring success: why you need external feedback

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Not benchmarking externally? Here’s proof you risk falling behind

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Client service consistency: important or not?

Client service consistency: important or not?

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Strategic marketing to maximise ROI for law firms

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Why I joined Beaton as a Partner: Libby Maynard

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Business development skills for purposeful connections with clients

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Recapping season one of 3in30

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ACOR Consultants’ 20-year journey of transformation

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How professional services firms can better support their clients affected by COVID-19

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How much should you spend on marketing?

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Announcing 3in30, Beaton’s new webinar series

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COVID-19 is making it tough out there for clients

COVID-19 is making it tough out there for clients

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Foundations of client experience for firm success

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Using client feedback data to improve value delivered to clients – a lesson for architects

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The ongoing relationship phase of the client journey – Lessons for Consulting Engineering Firms

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ROI opportunities for professional services firms investing in client experience programs

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When clients are prepared to pay more

When clients are prepared to pay more

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Why clients switch consulting firms

Why clients switch consulting firms

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Clients will pay more for excellent client experience (CX)

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Using client feedback in professional services – a structured research approach

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Why I joined Beaton as a Partner: Jon Huxley

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Why I joined Beaton as a Partner: Paul Bonomy

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Trends in consideration making the shortlist

Trends in consideration: making the shortlist

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The #1 driver of client loyalty and revenue growth

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why your firm needs multiple business models

Why your firm needs multiple business models

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Expanded and updated Privacy and Confidentiality Policy

Expanded and updated privacy and confidentiality policy

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The relationship between NPS and your reputation

The relationship between Net Promoter Scores and your reputation

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Attribute explanations for the beatonbenchmarks

Attribute explanations for the Beaton Benchmarks

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Enhancing the beatonbenchmarks with factor analysis

Better benchmarking with factor analysis

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Excellent market research starts with a great brief

How to write a clear brief for excellent market research

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Are you moving your NPS dial

Are you moving your Net Promoter Score dial?

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Mirror on the wall which firms have the highest relationship NPS of all

Mirror on the wall which firms have the highest relationship Net Promoter Score of all?

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Five ways beatonbenchmarks value proposition is better than ever

Five ways Beaton Benchmarks value proposition is better than ever

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What is NPS and should you use it

What is NPS and should you use it?

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Note on technical improvements to beatonbenchmarks

Note on technical improvements to Beaton Benchmarks

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Handling client complaints – A lesson for every professional services firm

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The price and value difference

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Small child looks with a microscrope into the ground

Why professional services firms need market research

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