What is CX and why does it matter?
November 1, 2022
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Client experience – or CX – is not only the hottest acronym in professional services right now. It could also be the “single most powerful
CX report finds ‘single most powerful and sustainable market differentiator for your firm’
October 10, 2022
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It may be the holy grail of professional services consulting. For decades, firms have been searching for ways to encourage clients to pay more, recommend
20-year lunch: Chief marketing officers in law
September 28, 2022
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The year was 2003. Correspondence analysis revealed the brand positions of 23 law firms in Australia – a world first. Drawing on a sample of
Client service consistency: important or not?
September 15, 2022
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Keeping client service consistent can be like keeping a family home neat and tidy. Much like a family, the bigger your professional services firm grows,
COVID Impact on Clients
April 7, 2022
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Competing in the experience market is the future of professional services COVID-19 is having a significant impact globally on the way we live, work, interact,
Law firms
April 1, 2022
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Our team has more than 35 years’ experience working with and consulting to law firms. Our team has more than 35 years’ experience working with and consulting
IP specialist and patent attorney firms
April 1, 2022
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Why do clients buy B2B professional services providers? What do they look for in an IP specialist or a patent attorney firm? We have the
Built and natural environment consulting firms
April 1, 2022
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We have worked closely with consulting firms exactly like yours; from consulting engineers to architects, quantity surveyors to professionals working in the environmental sector. Our
Accounting and management consulting firms
March 29, 2022
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Accounting and management consulting is a highly competitive space. The lines with other professions are blurring in time and the rise of automation technology is
Our products
March 21, 2022
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beaton offers a range of unique products that support our advice. This product portfolio is aimed at supporting leaders and key decision-makers in a broad