The age of coronavirus has had significant consequences upon legal clients across the board, new research says. As a result, clients are both expecting and demanding more “transformative” experiences.
In this episode of The Lawyers Weekly Show, host Jerome Doraisamy is joined by Executive Chairman George Beaton and Operations Lead Shanan Kan, both from research and consulting firm Beaton, to discuss how 2020 has impacted upon the clients of lawyers across the board and what new-age client service delivery might look like in a post-pandemic landscape.