Podcast: The law firm client experience (CX) factor

Beaton partners George Beaton and Jon Huxley join host Graham Seldon on this episode of A Legal High podcast.

In this insightful conversation, George and Jon offer their expertise and insights on CX for legal firms including:

  • The four phases of CX
  • How clients are happy to pay more for a great client experience
  • The top 3 drivers of client satisfaction
  • The role BD & M play in bringing the client voice back to the firm
  • Most importantly, how to make good CX simple