Shanan works with Beaton’s clients and translates the experiences of their clients into actionable insights. He acts as the interface between client data and professional services firms’ strategic objectives.
He is the lead author of the Beaton Compass client research reports, works intimately with our consulting team to deliver on our bespoke research services and drives Beaton’s thought leadership program including the 3in30 webinar series and the Client Choice Awards.
Shanan’s research toolkit includes quantitative methods, such as survey design and statistical analysis, and qualitative techniques, such as journey mapping and storytelling. Shanan’s specialties include statistics, ethnography, participatory design, gamification, data visualisation, stakeholder communication, client advocacy and product and project management.
His research expertise is built on his educational foundation of a Bachelor of Psychology with first class honours from the Australian National University and a Graduate Diploma in Design Anthropology from Swinburne University of Technology, where he was the top graduate.
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