# Beaton: Voice of Your Clients > Beaton is a global research and consulting firm for the professional services industry, specialising in client feedback\. Generated by Yoast SEO v27.9, this is an llms.txt file, meant for consumption by LLMs. ## Pages - [Benchmarking: A complete guide to business benchmarking](https://beatonglobal.com/a-complete-guide-to-business-benchmarking/) - [Contact us](https://beatonglobal.com/contact-us/) - [Beaton Benchmarks client sentiment benchmarking](https://beatonglobal.com/beaton-benchmarks-client-feedback-benchmarking/) - [Privacy and confidentiality policy](https://beatonglobal.com/general-privacy-policy/) - [Built environment awards](https://beatonglobal.com/client-choice-awards/built-environment-awards/) ## Posts - [Built environment industry trends: what’s shaping consulting engineering, architecture, project management firms in 2026](https://beatonglobal.com/building-and-construction-industry-trends-whats-shaping-consulting-engineering-architecture-project-management-firms-in-2026/): Building and construction industry trends for 2026: Discover the latest engineering, architecture, project management and building and construction trends from Beaton's 2026 benchmarking research\. - [Pricing Trends: When clients are prepared to pay more](https://beatonglobal.com/when-clients-are-prepared-to-pay-more/) - [ROI opportunities for law firms investing in client experience \(CX\)](https://beatonglobal.com/roi-opportunities-for-professional-services-firms-investing-in-client-experience-programs/) - [Linking brand and service: How CX begins before you talk to a client](https://beatonglobal.com/linking-brand-and-cx-begins-before-you-talk-to-a-client/): Discover why brand and customer experience are inseparable in professional services\. Learn how brand perception and CX shape trust before the first meeting, why brand consistency across touchpoints matters, and how aligning marketing and CX can create stronger loyalty, differentiation, and long\-term growth\. - [Personal branding for professionals: Build trust and win clients](https://beatonglobal.com/personal-branding-for-professionals/) ## Reports \& Whitepapers - [Marketing, BD and CRM Effectiveness](https://beatonglobal.com/reports-whitepapers/marketing-bd-and-crm-effectiveness/) - [Inbound Social Media](https://beatonglobal.com/reports-whitepapers/inbound-social-media/) - [COVID Impact on Clients](https://beatonglobal.com/reports-whitepapers/covid-impact-on-clients-beatoncompass/) - [The State of Client Experience in Professional Services](https://beatonglobal.com/reports-whitepapers/state-of-cx-2022/) - [How Benchmarking Guides Business Growth](https://beatonglobal.com/reports-whitepapers/how-benchmarking-guides-business-growth/) ## Case Studies - [AECOM's experience with Beaton Benchmarks](https://beatonglobal.com/case-studies/aecoms-experience-with-beaton-benchmarks/) - [Harrison Grierson's experience using Beaton Debrief](https://beatonglobal.com/case-studies/harrison-grierson-beaton-debrief/) - [McCullough Robertson's experience with Beaton Debrief](https://beatonglobal.com/case-studies/mccullough-robertson-beaton-debrief/) - [Cooper Grace Ward’s experience with Beaton Benchmarks](https://beatonglobal.com/case-studies/case-study-cooper-grace-wards-experience-with-beaton-benchmarks/) - [SW Accountants \& Advisors’ experience with Beaton Benchmarks](https://beatonglobal.com/case-studies/sw-accountants-experience-with-beaton-benchmarks/) ## Testimonials - [Andrew Poole](https://beatonglobal.com/testimonial/andrew-poole/) - [Ralph Fouche](https://beatonglobal.com/testimonial/ralph-fouche/) - [Fraser McNaughton](https://beatonglobal.com/testimonial/fraser-mcnaughton/) - [Jamie O’Rourke](https://beatonglobal.com/testimonial/jamie-orourke/) - [Tim Gordon](https://beatonglobal.com/testimonial/tim-gordon/) ## Teams - [Amanda Shaw, CRM and Digital Marketing Lead](https://beatonglobal.com/dt_team/amanda-shaw-crm-and-digital-marketing-lead/) - [Dr George Beaton, Executive Chairman](https://beatonglobal.com/dt_team/dr-george-beaton/): George has guided Beaton’s clients through a wide variety of strategic decisions in his 30\+ years as an adviser and researcher\. His background in business school teaching combined with his work in professional services firms, public and private companies, universities and governments gives him deep insights into the challenges and opportunities that leaders and their organisations face\. - [Paul Hugh\-Jones, Managing Partner](https://beatonglobal.com/dt_team/paul-hugh-jones/): Paul consults with Beaton’s clients to help them develop superior growth strategies and programs, using Beaton’s suite of market, client and competitor information products and research insights\. ​Paul has led successful change programs using this approach, both as a CMO within professional services firms and as a consultant to firms\.  - [Paul Bonomy, Partner](https://beatonglobal.com/dt_team/paul-bonomy/): Paul is focused on helping Beaton’s clients outperform in their served markets\. He assists firms’ leadership in the development and execution of strategy to deliver profitable growth\. Specifically, he provides advice on client programs, pricing approaches, negotiation techniques and developing high value interactions with clients\. He works with executive leadership groups and in a personal coaching capacity with partners\.  - [Jon Huxley, Partner](https://beatonglobal.com/dt_team/jon-huxley/): Jon’s passion is in helping Beaton’s clients deliver profitable growth for their businesses\. He is a recognised client specialist and adviser to professional services and works with a wide range of businesses from small to large\. His focus is helping his clients to delight their clients\. Jon’s clients describe him as relaxed and easy to work with, highly collaborative and very outcomes focused\. ## Categories - [Client Feedback](https://beatonglobal.com/category/homepage/research/client-feedback/) - [Competitor Benchmarking](https://beatonglobal.com/category/homepage/research/competitor-benchmarking/) - [Strategy](https://beatonglobal.com/category/homepage/consulting/strategy-consulting/) - [Market Research](https://beatonglobal.com/category/homepage/research/market-research/) - [Business Development](https://beatonglobal.com/category/homepage/consulting/business-development/) ## Tags - [George Beaton](https://beatonglobal.com/tag/george-beaton/) - [Beaton Team](https://beatonglobal.com/tag/beaton-team/) - [Grant Hollings](https://beatonglobal.com/tag/grant-hollings/) - [Shanan Kan](https://beatonglobal.com/tag/shanan-kan/) - [Marc Ewen](https://beatonglobal.com/tag/marc-ewen/) ## Professions - [Built \& natural environment consulting](https://beatonglobal.com/profession/built-natural-environment-consulting/) - [Law Firm](https://beatonglobal.com/profession/law-firm/) - [Accounting \& management consulting](https://beatonglobal.com/profession/accounting-management-consulting/) - [IP Specialists \& Patent Attorneys](https://beatonglobal.com/profession/ip-specialists-patent-attorneys/) ## Services - [Client Feedback Tools](https://beatonglobal.com/service/client-feedback-tools/) - [Competitor Benchmarking](https://beatonglobal.com/service/competitor-benchmarking/) - [Brand Health](https://beatonglobal.com/service/brand-health/) - [Market Research](https://beatonglobal.com/service/market-research/) - [Strategy Consulting](https://beatonglobal.com/service/strategy-consulting/) ## Testimonial Category - [Beaton Benchmarks](https://beatonglobal.com/testimonial-categories/beaton-benchmarks/) - [Accounting \& Advisory Firms](https://beatonglobal.com/testimonial-categories/accounting-advisory-firms/) - [Built \& Natural Environment Services](https://beatonglobal.com/testimonial-categories/built-natural-environment-services/) - [Law Firms](https://beatonglobal.com/testimonial-categories/law-firms/) ## Optional - [Sitemap index](https://beatonglobal.com/sitemap_index.xml)